Customer Loyalty Program
Guru Rewards is part of our subscription-based services program. It is our way of providing services to our customers and thanking them each month for their loyalty. Instead of our customers paying for services directly, they redeem rewards for services that they have accumulated over time. And if more rewards are needed to complete a service, they can buy them at a discount. The more rewards a customer buys, the more money they save on our services.
"We are the first Acumatica partner to offer a rewards program. Our customers love it because they can use their rewards for additional services without taking out their wallet. And CFOs love it because it helps them budget their spend while buying their own discount."
- Brian Fletcher, EIS Chief Executive Officer
Frequently Asked Questions
What Can I Use Guru Rewards For?
Guru Rewards can be used for any service related to your software subscriptions. Guru Rewards gives you access to our “Gurus”, who are experts in the configuration, customization, maintenance, and usage of ERP software. Guru Rewards can be redeemed for services such as advice and consulting, business process review, additional configuration, custom inquiries, dashboards, reports, custom development, and personalized training.
Are There Any Limits to Guru Rewards?
Guru Rewards can only be used for services on software packages you purchase. They cannot be used to purchase software packages, are not redeemable for cash, and cannot be applied as a credit towards your monthly fee.
How Do I Earn Guru Rewards?
Each software package comes with a fixed amount of Guru Rewards for the initial setup and deployment of that package. Then each month you’ll earn a fixed amount of Guru Rewards with on-time payments. You can accelerate the number of Guru Rewards earned each month by adding a support package.
Do I Need to Buy a Rewards Package to Getting Started?
All our service subscriptions come with enough Guru Rewards to get you up and running quickly. If additional configuration or customization is needed that goes beyond the services included with your subscription, then you can purchase additional Guru Rewards. The more you buy, the more you save. And we offer new customers discounts when rewards are purchased at the time of signing.
What If I Need Additional Guru Rewards for a Service?
If you don’t have enough Guru Rewards for a desired service, you can either wait until you accumulate enough Guru Rewards for that service (you earn Guru Rewards each month), or you can purchase additional Guru Rewards at any time from your account manager. The more Guru Rewards you purchase, the more money you save. You can also purchase a support package which accelerates the number of Guru Rewards you earn each month.
Do Guru Rewards Expire?
Guru Rewards have no expiration date, they are yours for as long as you have your software subscription. You can use them for any service you desire on any software package you purchase.
How Do I Redeem My Guru Rewards?
Simply request the desired service and we will apply the appropriate amount of Guru Rewards towards that service. Keep in mind that certain services may require planning and scheduling of Guru resources, such as consulting, configuration, customization, and personalized training.
Are There Any Commitment Requirements for Guru Rewards?
We ask for annual commitments from our customers. We offer 3-year price locks and additional Guru Rewards each month for customers that sign 3-year contracts. We also require monthly payments to be made on-time to earn rewards (which is really easy when you pay with your corporate credit card or ACH).
What Happens To My Guru Rewards If I Cancel?
We’ll be very sad to see you go, as we strongly value our relationship with our customers and want to help them succeed and grow. If you choose to cancel at the end of your contract, you will forfeit any Guru Rewards you may have earned.
What Is Your Pricing I Need to Purchase Additional Guru Rewards?
Guru Rewards are sold in packages that range between 4 hours to a few hundred hours. The smallest package is based upon our standard rate of $195/hour and are automatically discounted up to 30% for new customers depending on the number of rewards/hours needed. New customers typically buy additional Guru Rewards for customized services that extend beyond the services included in their monthly subscription, which includes both setup and support services.