Every EIS customer is assigned an Account Manager that is their primary point of contact for any service we provide, including support, requests for new service, and engagements. The Account Manager then coordinates efforts with other staff on our team, pulling them in as needed.
"Having an Account Manager for every customer is an investment on our part, but we believe its the most efficient way to service our customers. And, our customers appreciate having only one person to talk to that knows everything about their account."
- Brian Fletcher, EIS Chief Executive Officer
Services Included in Our Support Packages
"My #1 responsibility as an Account Manager is to be an advocate for my customers. It's extremely rewarding to help my customers succeed, knowing that I have a team behind me to support them."
- Dawn Skinner, EIS Account Manager
Our Support Packages
Every EIS customer can choose any one of our support packages and can upgrade or downgrade their support package at any time. Most license & service subscriptions include Essentials Support at no additional charge.